Training and Support Officer

$88,955 - $100,930 yearly
  • Victoria State Government - Education and Training
  • Melbourne VIC, Australia
  • 25 Nov, 2021
Full time - Fixed Term Administrative and other Support Services

Job Description

Location: Melbourne | CBD

Job type: Full time / 26/08/2022

Organisation: Department of Education and Training

Salary: $88,955 - $100,930

Occupation: IT and Telecommunications

Reference: VG/DET/FPISG/20001546B

To provide high quality, professional training and support for Department of Education and Training administrative systems in schools with a strong focus on high levels of client service. This role: 

  • Develops, writes and reviews relevant training documentation and materials for school systems including CASES21, eCASES, eduPay, CHESS and edumaster.
  • Assists with the management of the regionally-based Information Technology Training Centres.
  • Contributes to the day-to-day operations of a multi-skilled and geographically dispersed team.
  • Works on specific projects targeted at service improvement, enhancement and client satisfaction.
  • Provides advice, support and guidance to school Education Support staff and Corporate staff on school processes and systems.

Training and Support Officer | Fixed-Term/Full-Time

An exciting opportunity exists within the Application Services Branch, School Administration Unit in the Information Management and Technology Division (IMTD). IMTD provides innovative and integrated ICT Systems and information management services and support. The function of the Application Services Branch is to provide and support innovative and integrated IMT environments used in schools, corporate offices and across the Department that enhance business practices, leading to improved learning and development outcomes.

The function of the School Administration Unit is to;

  • Provide application lifecycle management of the CASES21 management application used by all schools.
  • Evaluate and deliver student and school administration process, data and/or system change items
  • Provide CASES21 and software testing expertise and services
  • Plan and deliver training and support services for school administration processes and systems for all schools.
  • Evaluate and deliver requests for access to CASES21 student and school data

This full time, fixed-term position is across the North Western Victorian Region (NWVR) Information Technology Training Centres (ITTCs) and 35 Collins St in the city and will also include travel to other parts of the State as and when the need arises.

For more details regarding this position please see attached position description.

Department of Education and Training is committed to diversity. The Department places considerable effort and resources into responding to the needs of staff with a disability. People from disadvantaged groups are encouraged to apply for this position. If you require assistance, with the recruitment process, have accessibility or adjustment requirements, please communicate with the contact person listed on this job advertisement or contact the People Division via email:

Information about the Department of Education and Training's operations and employment conditions can be obtained from the following websites: and

Applications close 8 December 2021


Not Applicable

School Type


Job Closing Date

08 Dec, 2021