Service Centre Team Leader

$88,899 - $101,743 yearly
  • ACT Government - Department of Education
  • ACT, Australia
  • 04 Oct, 2021
Full time - Fixed Term Information Management Administrative and other Support Services

Job Description

Full-time Temporary with a Possibility of Permanency

Closes: 25 October 2021
Classification: Administrative Services Officer Class 6
Salary: $88,899 - $101,743 plus superannuation
Position No: 44257
Directorate: Education
Contact Officer: Jodie Crawford on or (02) 6207 1946

Details: Digital Strategy, Services and Transformation (DSST) Branch provides services to the Directorate in identifying, developing and managing appropriate information and technical resources for corporate and school staff as well as students. This includes managing and providing advice and business and technical support on Teaching and Learning systems, Business and Administration systems, Information and Communication Technology (ICT) programs and relevant policies and procedures. To provide this support we have a Service Centre, for which we are currently seeking a Team Leader.

The role involves a range of responsibilities including providing excellent customer service and support via a range of channels, managing the workload and reporting requirements of the service centre as well as providing a range of assistance to the overarching team in regard to the team's deliverables.

To be successful in this role you will have skills in service delivery; exceptional organisation skills and initiative to manage multiple priorities and demands; excellent stakeholder relationship skills to work collaboratively with schools and team members; and well-developed communication skills with an ability to be responsive and efficient.

The Australian Capital Territory Public Service (ACTPS) is a values-based organisation where all employees are expected to embody the prescribed core values of respect, integrity, collaboration and innovation, as well demonstrate the related signature behaviours.

Education Directorate is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as Lesbian, Gay, Bisexual, Transgender, Intersex, or Questioning (LGBTIQ) are encouraged to apply.

Eligibility/Other Requirements:

  • The ideal candidate will have excellent customer service skills, with a demonstrated knowledge of service centre operations.
  • ITIL Qualifications will be well regarded.
  • An understanding of the Education environment is desirable.

Notes: This is a temporary position available until 30 April 2022 with the possibility of permanency.

Under the current COVID-19 restrictions many staff are currently working from home with limited access to on-site working. Please discuss any concerns around these arrangements with the contact officer.

An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

How to Apply: Please provide a two-page statement addressing:

  • How your skills align to this role;
  • What you would bring to the role, in particular what experience you could apply to this position; and;
  • Describe an achievement that you are most proud of that is relevant to this role.
  • A current curriculum vitae with contact details for at least two referees.

Applications should be submitted via the Apply Now button below.


Not Applicable

School Type


Job Closing Date

25 Oct, 2021