Engagement and Liaison Officer

$68,210 - $71,524 yearly
  • Townsville Catholic Education Office
  • Mount Isa QLD, Australia
  • 10 Sep, 2021
Full time - Permanent Administrative and other Support Services

Job Description

Position: Engagement and Liaison Officer
Salary Range: $68,210 to $71,524 per annum pending experience
Tenure: Full Time, Permanent
Location: Mount Isa
Commencing: As soon as practical
Closing Date: Thursday, 30 September 2021

Townsville Catholic Education supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.

Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos.  We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission. 

Townsville Catholic Education is currently seeking an Engagement and Liaison Officer to support Townsville Catholic Education (TCE) teachers, particularly graduate teachers in Mt Isa, Hughenden, Winton, Cloncurry and Collinsville (IPRASS Centres) in the areas of relocation, accommodation, settling-in and orientation.  This role is a Full Time, Permanent position commencing as soon as practical.

About the role

The Engagement and Liaison Officer provides support to Townsville Catholic Education (TCE) teachers, particularly graduate teachers in Mt Isa, Hughenden, Winton, Cloncurry and Collinsville (IPRASS Centres) in the areas of relocation, accommodation, settling-in and orientation.  The Engagement and Liaison Officer will also provide support to the Human Resources and Accommodation, Maintenance & Sustainability team with relocation, maintenance and furniture inventory.

The Engagement and Liaison Officer is responsible for the coordination and administration of processes and best practice in relation to relocation, orientation and settling-in, ensuring an excellent experience for teachers that are relocating or have relocated, enhancing our reputation as an employer of choice.

Key Accountabilities

TCE Owned and Leased Accommodation

  • Coordinate the residential tenancy leasing arrangements of TCE owned/leased accommodation with real estate agencies when required
  • Conduct routine rental inspections of TCE owned/leased accommodation in accordance with inspection scheduling
  • Maintain accommodation scheduling and registers
  • Act as the first point of contact for maintenance issues within TCE owned/leased accommodation and triage as necessary
  • Maintain the furniture inventory and replacement schedule for TCE owned/leased accommodation
  • Proactively engage with IPRASS teachers prior to their relocation to ensure they have relevant information, and support in accordance with relocation and accommodation options – providing support as required

Employee Leased Accommodation

  • Review rental tenancy lease arrangements on behalf of employee when consented
  • Advocate on behalf of the employee with real estate agents and landlords where issues with the property are not being resolved
  • Where requested, support employee to complete the condition/entry/exit report
  • Establish and maintain sustainable relationships with real estate agencies in all IPRASS locations to facilitate rental tenancy arrangements for employees
  • Inspect rental accommodation on behalf of new starters, particularly when they cannot be present, and facilitate digital inspections where possible ensuring a commitment to consent
  • Facilitate entry to home for trades etc when requested by the employee (emergency or urgent entry required)
  • Maintain up to date knowledge of the rental market to assist IPRASS teachers to source appropriate accommodation


  • In consultation with Principal, meet and greet new IPRASS employees (this could include pick-up from the airport and drop off at accommodation)
  • Establish and maintain knowledge of community services and local events and groups to ensure IPRASS employees can be connected within the local community
  • Maintain knowledge of appropriate temporary accommodation options in IPRASS locations to enable timely and effective advice to new starters
  • Ensure Information and welcome resources are updated and contain current information
  • Provide feedback to Human Resources Manager and Senior Finance Manager on issues or trends that are developing in relation to accommodation and other relevant matters

Other Duties

Assist with any other tasks as reasonably requested by Maintenance, Accommodation & Sustainability and Human Resources Departments.

About you


  • Proven experience in a role that utilised your customer service, organisation and interpersonal skills. For example, induction, mobility, relocation, property management, tour operator etc.
  • Proven commitment to delivering excellent candidate and stakeholder care
  • Well-developed administrative skills to ensure accuracy with relocation and travel logistics


  • Significant local knowledge of the IPRASS locations within the responsibility of the role
  • Excellent interpersonal skills including communication, negotiation and problem solving with capacity to interact effectively with a broad range of stakeholders
  • Constant focus on continuous improvement and innovative process solutions, with the ability to change work methods or techniques in response to feedback
  • Demonstrated ability to organise and plan to meet rigid and conflicting demands and deadlines, along with the ability to adapt to changing priorities.
  • Exceptional attention to detail and a high level of accuracy


  • Self-motivation and initiative with a can-do attitude
  • Capacity and willingness to work both effectively in a team and autonomously when required
  • Respect for the confidentiality of employee’s personal information and records
  • Ability to build rapport quickly and establish positive working relationships

Mandatory Criteria

  • Current Working with Children Suitability Card - The successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government
  • Current Driver’s Licence
  • Ability to travel from time to time within the Catholic Diocese of Townsville
  • Ability to perform the physical requirements of the role in a safe manner

Desirable Criteria

  • Previous experience in real estate will be highly regarded but not essential.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the role, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

What we offer

  • Competitive Annual Salary starting: $68,210 to $71,524 per annum pending experience
  • 4 Weeks Annual Leave with 17.5% leave loading
  • Salary packaging options 
  • Modern facilities, equipment and resources
  • Superannuation up to 12.75% employer contribution (in a co-contribution arrangement)
  • Access to long service leave after 7 years of continuous service
  • 14 Weeks’ paid parental leave if eligible
  • Deferred Salary Scheme
  • Corporate health insurance 
  • Induction, professional development and learning opportunities
  • Wellbeing programs and initiatives

How to apply

  1. Please complete the application form below
  2. Upload a current resume 
  3. Upload a cover letter to support your application.

Please refer to the Position Description for more information.

Applications close 5pm Thursday, 30 September 2021.

Applications during the shortlisting phase will be kept confidential.

View other vacancies here.


Not Applicable

School Type


Job Closing Date

30 Sep, 2021