System Administrator

$68,210 - $71,524 yearly
  • Townsville Catholic Education Office
  • St Clare's Catholic School, Burdell Drive, Burdell QLD, Australia
  • 28 Jun, 2021
Full time - Permanent Administrative and other Support Services

Job Description

Position: Service Delivery Specialist (System Administrator)
Salary Range:
  $68,210 - $71,524 per annum pending experience

Classification: Full Time, Permanent
Start Date: Monday, 26 July, 2021
Closing Date: Monday, 12 July 2021

St Clare’s Catholic School, Burdell offers Prep through to Year 6 in a welcoming and inclusive community environment. St Clare's Catholic School belongs to the St Anthony's Parish. Along with St Francis, St Clare is one of the founders of the Franciscan movement that has been part of the Catholic Church's life since the early 13th century. St Clare's Catholic School follows the Franciscan spirituality that stresses simplicity, humility, dependence on God, a love for the poor, and finding God in others and the natural world.  The school’s motto is, ‘Be a Clear Light’ and together staff, families, students and the parish community work tirelessly to make the school a unique and dynamic place that welcomes everyone and helps each individual realise their fullest potential. The school community is supportive and encouraging, creating an environment with a strong sense of belonging for students.

About the role

The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE’s strategic outcomes. The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the Service Catalogue. The SDSt will be based at St Clare’s Catholic School, Burdell, however may be required to support services at other diocesan schools and sites.

Key Accountabilities

  • Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
  • Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
  • Assist with the creation and maintenance of technical documentation
  • Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
  • Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
  • Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
  • Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
  • Ensuring required controls are adhered to without compromising responsiveness and availability
  • Perform service desk functions during times of peak demand or employee leave
  • Other duties as reasonably directed by the Service Delivery Lead, ITS. 

About You


  • At least three years’ experience in Information and Communications Technology (ICT) roles
  • Demonstrable experience in managing IT infrastructure
  • Ability to show initiative, solve problems and contribute to process improvement
  • Demonstrated ability to work independently and as part of a team.


  • Knowledge and resilience in managing stressful situations
  • Has a clear understanding of effective conflict resolution skills and their application
  • Ability to manage time and competing deadlines in a busy environment
  • Knowledge of ITIL v3+ service management processes/practices.


  • Possess excellent interpersonal and communication skills
  • High level of attention to detail and recognition of the importance of accuracy in all aspects of work
  • An ability to communicate with a range of employees across primary and secondary school settings.

Mandatory Criteria

  • Current Working with Children Suitability Card - the successful candidate will require a paid Blue Card before commencement as per the No Card, No Start policy developed by Queensland Government.
  • Minimum diploma level qualifications in a related field or equivalent relevant experience
  • Current Driver’s Licence
  • Ability to travel from time to time within the Catholic Diocese of Townsville
  • Ability to perform the physical requirements of the role in a safe manner.

Desirable Criteria

  • Windows, Hardware, Security, or other certifications highly desirable
  • ITIL v4 qualifications
  • Tertiary qualifications in a related field or equivalent relevant experience
  • Relevant industry experience in the education sector.

Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.

What we offer

  • Competitive Salary starting: $68,210 - $71,524 per annum pending experience
  • Annual telephone allowance
  • 4 Weeks Annual Leave with 17.5% leave loading
  • Salary packaging options 
  • Modern facilities, equipment and resources
  • Superannuation up to 12.75% employer contribution (in a co-contribution arrangement)
  • Access to long service leave after 7 years of continuous service
  • 14 Weeks’ paid parental leave
  • Deferred Salary Scheme
  • Corporate health insurance 
  • Induction, professional development and learning opportunities
  • Well-being programs and initiatives

How to apply

  • Complete the application form
  • Upload a cover letter addressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
  • Upload a current resume including contact details (phone and email of two professional referees

Please see the Position Description for more information. 

Applications during the shortlisting phase will be kept confidential. 

Applications close 5pm Monday, 12 July 2021.

View other vacancies here.


Not Applicable

School Type


Job Closing Date

12 Jul, 2021